Terms of service

1. Introduction

Welcome to Lozeelo. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by these Terms & Conditions. Please read these terms carefully before using our website.

2. Website Usage

You agree to use this website only for lawful purposes and in a manner that does not violate any applicable laws, regulations, or the rights of others.

You must not misuse the website, attempt to gain unauthorized access, interfere with its operation, or use the website for fraudulent or unlawful activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other information displayed on our website are accurate.

However, actual product colors may vary slightly depending on your device screen, lighting conditions, photography, or display settings.

4. Product Availability

All products are subject to availability. We reserve the right to modify, discontinue, or limit the availability of any product without prior notice.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, cancellation, or applicable refund.

5. Pricing & Payments

Product prices displayed on our website are subject to change without prior notice. We make reasonable efforts to display accurate pricing information.

Orders are processed only after successful payment confirmation or confirmation of the applicable payment method.

6. Orders & Order Confirmation

Placing an order on our website does not automatically guarantee that the order will be accepted. We reserve the right to accept, cancel, or refuse an order in certain circumstances.

Once your order has been successfully placed, you may receive an order confirmation through the contact details provided by you.

7. Shipping & Delivery

We aim to dispatch and deliver orders within the estimated delivery timeframe displayed on our website.

Delivery times may vary depending on the delivery location, courier service, weather conditions, holidays, or other circumstances beyond our reasonable control.

8. Cancellation

Order cancellation requests may be accepted before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

If cancellation is approved, the applicable refund will be processed according to our Refund Policy and the payment method used.

9. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers must follow the applicable return conditions and provide necessary information, photographs, or videos when requested for verification.

10. Photo & Video Verification

For certain return, exchange, damaged product, defective product, or incorrect product claims, Lozeelo may request clear photographs and/or a short video of the product for verification.

The submitted photos or videos may be used only for the purpose of reviewing and verifying the reported issue and processing the applicable customer request.

• Product photos should be clear and properly visible.
• Product tags and packaging may need to be shown.
• The reported issue should be clearly visible.
• Shipping labels may be requested for order verification.
• An unboxing video may be requested for certain damage claims.
  

11. Customer Information

Customers are responsible for providing accurate and complete information while placing an order, including name, phone number, email address, billing address, and shipping address.

Lozeelo will not be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

12. Intellectual Property

All content available on this website, including product images, photographs, graphics, logos, text, designs, videos, and other materials, may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, and other service providers.

These third-party services may have their own terms and privacy policies, and their use may be subject to those policies.

14. Limitation of Liability

We make reasonable efforts to keep our website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

To the extent permitted by applicable law, Lozeelo shall not be liable for indirect or unforeseen losses resulting from the use of our website or services.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.

Your continued use of the website after changes are posted means that you acknowledge and accept the updated terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

17. Contact Us