Shipping policy

At Lozeelo, we are committed to delivering your orders safely and on time. This Shipping Policy explains our order processing, shipping, delivery timelines, and related information.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing your order.

Orders are generally processed within the estimated processing time mentioned on our website. Processing time may vary depending on product availability, order volume, customization, holidays, or other circumstances.

3. Shipping & Delivery Time

Delivery time depends on your shipping location and the courier service used for your order.

Estimated delivery timelines displayed on our website are indicative and may vary due to courier delays, weather conditions, public holidays, remote locations, unforeseen circumstances, or other factors beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any applicable shipping charges may vary depending on the delivery location, order value, promotional offers, or shipping method.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the correct name, phone number, house number, street, city, state, and PIN code.

Lozeelo will not be responsible for delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated shipping information provided by the customer.

6. Order Tracking

Once your order has been shipped, tracking information may be shared with you through your registered phone number, email address, or other available communication method.

You can use the provided tracking information to check the current status of your shipment.

7. Delayed Delivery

While we make every reasonable effort to deliver orders within the estimated timeframe, delays may sometimes occur due to courier operations, weather conditions, festivals, public holidays, technical issues, or other unforeseen circumstances.

In case of a significant delay, please contact our customer support team and we will assist you with the available information.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to accept the package, the courier may make another delivery attempt or return the package to us.

Additional shipping or re-delivery charges may apply where applicable.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, customers are required to provide accurate contact and delivery information and accept the package at the time of delivery.

Repeated refusal or non-acceptance of COD orders may affect the availability of COD service for future orders.

10. Damaged Package

If you receive a package that appears damaged, opened, torn, or tampered with, please take clear photographs and, where possible, a video of the package before opening or while unboxing it.

These photographs or videos may be requested by our team for verification and to help us resolve the issue.

11. Unboxing Video & Verification

For certain damaged, missing, incorrect, or defective product claims, Lozeelo may request an unboxing video and clear photographs of the package and product.

• The shipping package should be clearly visible.
• The shipping label may need to be shown.
• The product and its packaging should be clearly visible.
• Any damage, defect, or missing item should be clearly shown.
• The unboxing video should preferably be continuous and clear.

Our team will review the submitted information and determine the appropriate resolution based on the circumstances and applicable policies.

12. Incorrect or Missing Items

If you receive an incorrect product or an item appears to be missing from your order, please contact us as soon as possible with your order details.

We may request photographs and/or video evidence of the received package and products to verify the claim.

13. Shipping Restrictions

Certain locations may have limited or unavailable delivery services. If we are unable to deliver an order to your selected location, we may contact you to discuss the available options.

14. Delivery Confirmation

An order may be considered delivered once the courier partner confirms successful delivery to the address provided during checkout.

If you believe your order has been marked as delivered but you have not received it, please contact us immediately so that we can assist you with the available delivery information.

15. Changes to Shipping Policy

Lozeelo reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page along with an updated revision date.

16. Contact Us