Privacy policy

Last Updated: September 2, 2026

1. Introduction

At Lozeelo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website or purchase our products.

2. Information We Collect

We may collect information such as:

Name
Phone number
Email address
Billing and shipping address
Order and transaction details
Information provided while contacting customer support

3. How We Use Your Information

We may use your information to:

Process and deliver your orders
Provide customer support
Process returns, exchanges and refunds
Improve our website and services
Send order-related notifications
Prevent fraudulent transactions
Send promotional communications where permitted

4. Payment Information

Payments may be processed through secure third-party payment providers. We do not normally store your complete debit card, credit card or banking information on our servers.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, maintain your shopping cart, understand website usage and improve your shopping experience.

6. Sharing of Information

We do not sell or rent your personal information. We may share necessary information with trusted service providers such as payment processors, shipping partners, technology providers and customer support services to fulfill your orders and operate our business.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration or disclosure. However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

9. Your Privacy Rights

Depending on applicable laws, you may request access to, correction of, or deletion of your personal information. You may also opt out of promotional communications.